Pima Federal monitors your card activity for suspicious transactions. Letting us know when/where you will be traveling will help prevent your cards from being blocked. Be sure to give us your most current contact information. Even though you have notified us of your travel plans, we may still have to contact you if there is suspected fraud on your account. If we are unable to verify those transactions with you, it may result in the temporary blocking of your card until you can be reached.
We use a third party provider to assist us in the monitoring of your card activity. This service is called FALCON and they are open 24/7. If your card is denied for any reason while you are traveling, you are able to contact them. They will ask a few security questions to verify that you are our member and will be more than happy to assist you. Once you have verified the transaction that may have caused your card to be denied, they can assist you in making sure that you receive authorization for that transaction while you are still at the merchant. FALCON can be reached at:
- 888-918-7313 or
- 727-299-2449 (collect call, FALCON will accept the charges)
Special Information When Traveling Abroad
When planning a trip abroad be sure to review the travel support information offered by Visa®. Whether you need a toll free number for assistance with a local merchant, or need help finding an ATM this is a great resource to prepare for your trip.
We recommend you have an alternate source of funds, especially when traveling abroad including traveler’s checks, cash, credit cards, etc.
If a financial institution (local bank or credit union) accepts Visa® cards, you may go inside that location and request a cash advance from your Visa® Debit Card. The transaction will clear your checking account as usual. Please be aware that the local bank or credit union may charge fees related to this service, as well as fees for currency exchange. Those fees will be in addition to the fee charged by Visa® for all international transactions.
You can also use Visa’s travel site to help you find financial institutions that accept Visa®.
Know Where You Are Going
Make safety a priority by researching any foreign countries you are visiting, checking for local U.S. Embassy offices in case of emergencies, unique laws you need to be aware of, and of any crimes targeted at tourists.
The Bureau of Consular Affairs has the following website to assist you with up-to-date information regarding other countries, travel warnings, locations of U.S. Embassy offices, and the ability to enroll in the “Smart Traveler Enrollment Program” (STEP):
Our card processor complies with any sanctions imposed by the Office of Foreign Assets Control (OFAC) and restricts those countries accordingly.
Together, we can help you reach your financial goals