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Mobile & Online Services


Banking at Your Fingertips

We realize it’s important to have unrestricted access to your account so you can manage your finances with ease. Our recently enhanced mobile and web services allow you to obtain real time account information, deposit checks, pay bills, transfer funds, purchase on the go, and more. Discover the ways you can manage and monitor your finances with our mobile and online banking services.

Account Management
Quickly transfer between accounts, make a loan payment, view your account balance, transactions, and statements 24/7
Security
Advanced security features and multi-factor authentication protect your account, giving you peace of mind as you manage your finances
Mobile Deposit
Deposit a check from wherever you are with your iOS or Android device
Bill Pay
Easily schedule your monthly or one-time bill payments
Send Money with Zelle®
Zelle® is a fast, safe and free* way to send money to friends and family
Credit Score
Instantly monitor your credit score and full credit report 


First-time login: When you log in to the new system, you will be prompted to enter your existing username and password. If you aren’t currently enrolled in Online or Mobile Banking, you will need to select “Enroll Now” to fill out the registration form.

Online/Mobile Banking Enrollment
Online and mobile banking is the most convenient way to manage your account. To enroll:
  1. Click on "Sign In" in the upper right 
  2. Select "Enroll"
  3. Enter the requested information and click "Next" to complete enrollment
  4. Download the Pima Federal Mobile App

 



Username Requirements

  • Minimum of 6 characters
  • Cannot be all numbers (can be all letters or characters)
  • Cannot contain any spaces 

Password Requirements

  • Minimum of 8 characters and maximum of 20 
  • Must contain a minimum of 1 letter, 1 number, and 1 special character
  • Cannot contain any spaces 
  • Cannot contain the username 
  • Passwords do not expire 
Please note: Updates to your current username and password can be made through our current online/mobile banking system before February 1st or after February 7th within the new system.
Important Reminders: Online & Mobile Banking Upgrade
 

Dear Member,

Our new Online & Mobile Banking experience will be fully live on Tuesday, February 8th! As a reminder, all online services (online banking, mobile banking, bill pay, etc.) will be unavailable on Monday, February 7th from 6:00 a.m. MST until approximately 3:00 p.m. MST. At that time, we anticipate our new system will be available with most of its functionality until it is fully live at 9:00 a.m. MST on Tuesday, February 8th.

First-time login: You will be prompted to enter your existing username and password. If your login credentials do not meet the updated requirements, you will be asked to update them. Please review the new login requirements to ensure your current credentials meet these requirements.

Frequently Asked Questions: Please review our FAQs here to answer questions regarding our new system. If you have additional questions, please do not hesitate to give us a call or visit us in person.
 

Mobile App: Be sure to download the new Pima Federal Mobile App for the most convenient way to access your account, deposit checks on the go, monitor your credit score, and more! The new app will be available for download after 3:00 p.m. MST on Monday, February 7th. 
 

We’re excited to offer you a new system that will feature upgraded tools and services designed to make it easier for you to manage your money – anytime, anywhere.

Thank you for being our valued member.

Sincerely,
Pima Federal Credit Union

Downtime Notice
During the transition period it will be necessary to deactivate our digital services with our current provider to ensure all data is successfully loaded into the new system. All online services (online banking, mobile banking, bill pay, etc.) will be unavailable on Monday, February 7th from 6:00 a.m. MST until approximately 3:00 p.m. MST. At that time, we anticipate our new system will be available with the majority of its functionality until it is fully live at 9:00 a.m. MST on Tuesday, February 8th.

We apologize for any inconvenience this planned downtime may cause you and can assure you we have made all efforts to minimize this timeframe as much as possible.
 

Update Your Contact Information
To ensure you have a smooth transition to our new system, it’s important that we have your current contact information. When you log in to the new platform for the first time, we will be using the primary account holder’s email and/or phone number on file to help authenticate your device. Please review your contact information and make any necessary changes by logging into your online/mobile banking account prior to February 4th or by giving us a call at 520-887-5010.
 

First-Time Login and Credential Requirements
When you log in to the new system, you will be prompted to enter your existing username and password. If you’re currently using a biometric option for login (Face ID, Touch ID, etc.) and do not have this information please give us a call and our team will be happy to assist you. Updates to your current username and password can be made through our current online/mobile banking system before February 1st or after February 7th within the new system.
 

Username Requirements

  • Minimum of 6 characters
  • Cannot be all numbers (can be all letters or characters)
  • Cannot contain any spaces 

Password Requirements

  • Minimum of 8 characters and maximum of 20 
  • Must contain a minimum of 1 letter, 1 number, and 1 special character
  • Cannot contain any spaces 
  • Cannot contain the username 
  • Passwords do not expire 

Support Available

We understand how important it is to access your account and realize, as with any new system, there may be questions along the way. Our Retail Team is available to assist you by phone at 520-887-5010, at any of our eight locations, or by sending us your questions online at www.pimafederal.org/contact. Please note: The chat feature will be unavailable in our new system; we will keep you up to date once it is available.

Dear Valued Member,
 
Providing you a fast, simple and safe digital banking experience is our top priority. To continue demonstrating that commitment to you, we’ll soon be upgrading Pima Federal’s Online and Mobile Banking to bring you more features and greater control of your financial life. Our new Online and Mobile Banking platforms will launch on Tuesday, February 8, 2022.
 

What you need to know: 
  • First-time login: When you log in to the new system, you will be prompted to enter your existing username and password. If you aren’t currently enrolled in Online or Mobile Banking, you will need to select “Enroll Now” to fill out the registration form.
  • Transfer of data: All your account information and six months of your payment history will seamlessly transition to the new system. When it comes to pre-established transfers, only internal (Pima) share to share transfers on the same account will be visible in the new system. If you have any of the following existing transfers set up, they will remain in effect however you will not be able to see or edit them within Online or Mobile Banking:
    • Internal share to share transfers from one account/member to a different account/member
    • Internal loan transfers
    • External Share Transfers (to or from your Pima account to another financial institution)
    • External Loan Transfers (to or from your Pima account to another financial institution)
Please note: If you would like to make a change to any of these established transfers in the future, you can reach out to us and we will make any necessary modifications with your authorization.
  • New features: Our new Online and Mobile Banking platforms will feature innovative new solutions, including tools that allow you to manage your financial life, transfer funds between financial institutions through Zelle, view your credit report daily without impacting your score and more—all from one screen.
  • Outage timeframe: Online Banking, Bill Pay and Mobile Banking will be temporarily unavailable while we upgrade to the new system. Any bill payments you have scheduled in advance will be paid as scheduled. We are working to narrow down the timeframe for this downtime window and will communicate it as we get closer. We anticipate this window occurring during the evening of Monday, February 7th. Please keep an eye out for future emails and/or messages we send through our current mobile app in the weeks to come.  
Important steps to prepare you for the upgrade:
  • Make sure we have your current email address on file so you don’t miss any critical notifications we’ll be sending in the coming weeks.
  • Visit www.pimafederal.org/online for more information and stay tuned for email and/or app notifications in the coming weeks.  
We apologize for any inconvenience the planned outage may cause you. Rest assured, we’re working hard to ensure this experience is a seamless one—every step of the way.
 
Please don’t hesitate to contact us at 520-887-5010 with any questions you may have.
 
Sincerely,
Pima Federal Credit Union

Loan Payment Options
  1. Authorize a recurring automatic payment to take place each month using Online or Mobile Banking and select Transfers from the menu option.
  2. Make a one-time payment from an account at another financial institution by paying online or through our phone payment system 1.866.926.8914 (fee applies if paid by phone) 
    Access Online Payment Portal 
    For online payment portal be sure to have account number and loan suffix available.
  3. Make a payment from your Pima Federal account using Online Banking
  4. Mail in your payment to PO Box 50267, Tucson, AZ 85703

e-Statement Sign-Up
You can enroll in eStatements through online banking or the mobile app. Here's how:
  1. Click on “Sign In” in the upper right
  2. Select Statements & Notices in the Additional Services menu
  3. Read and agree to the eStatement disclosures

Direct Deposit
Direct Deposit provides instant access to your paycheck, retirement, Social Security, and other types of earnings. Funds are automatically deposited to your Pima Federal account making it a safe and reliable way to receive your paycheck. 
To set up Direct Deposit follow these steps:
1.   Login to Online Banking
2.   Click the account you would like to use for direct deposit
3.   The account number and routing number is provided in the Details section
4.   Provide the routing number 322174795 and full account number displayed to your employer
5.   Or simply fill out the form below and provide it to your employer

Mobile Wallet Options