Mobile & Online Services

Downtime Notice
During the transition period it will be necessary to deactivate our digital services with our current provider to ensure all data is successfully loaded into the new system. All online services (online banking, mobile banking, bill pay, etc.) will be unavailable on Monday, February 7th from 6:00 a.m. MST until approximately 3:00 p.m. MST. At that time, we anticipate our new system will be available with the majority of its functionality until it is fully live at 9:00 a.m. MST on Tuesday, February 8th.

We apologize for any inconvenience this planned downtime may cause you and can assure you we have made all efforts to minimize this timeframe as much as possible.
 

Update Your Contact Information
To ensure you have a smooth transition to our new system, it’s important that we have your current contact information. When you log in to the new platform for the first time, we will be using the primary account holder’s email and/or phone number on file to help authenticate your device. Please review your contact information and make any necessary changes by logging into your online/mobile banking account prior to February 4th or by giving us a call at 520-887-5010.
 

First-Time Login and Credential Requirements
When you log in to the new system, you will be prompted to enter your existing username and password. If you’re currently using a biometric option for login (Face ID, Touch ID, etc.) and do not have this information please give us a call and our team will be happy to assist you. Updates to your current username and password can be made through our current online/mobile banking system before February 1st or after February 7th within the new system.
 

Username Requirements

• Minimum of 6 characters
• Cannot be all numbers (can be all letters or characters)
• Cannot contain any spaces 

Password Requirements

• Minimum of 8 characters and maximum of 20 
• Must contain a minimum of 1 letter, 1 number, and 1 special character
• Cannot contain any spaces 
• Cannot contain the username 
• Passwords do not expire 

Support Available

We understand how important it is to access your account and realize, as with any new system, there may be questions along the way. Our Retail Team is available to assist you by phone at 520-887-5010, at any of our eight locations, or by sending us your questions online at www.pimafederal.org/contact. Please note: The chat feature will be unavailable in our new system; we will keep you up to date once it is available.

• First-time login: When you log in to the new system, you will be prompted to enter your existing username and password. If you aren’t currently enrolled in Online or Mobile Banking, you will need to select “Enroll Now” to fill out the registration form.
• Transfer of data: All your account information and six months of your payment history will seamlessly transition to the new system. When it comes to pre-established transfers, only internal (Pima) share to share transfers on the same account will be visible in the new system. If you have any of the following existing transfers set up, they will remain in effect however you will not be able to see or edit them within Online or Mobile Banking:
  • Internal share to share transfers from one account/member to a different account/member
  • Internal loan transfers
  • External Share Transfers (to or from your Pima account to another financial institution)
  • External Loan Transfers (to or from your Pima account to another financial institution)

• New features: Our new Online and Mobile Banking platforms will feature innovative new solutions, including tools that allow you to manage your financial life, transfer funds between financial institutions through Zelle, view your credit report daily without impacting your score and more—all from one screen.
• Outage timeframe: Online Banking, Bill Pay and Mobile Banking will be temporarily unavailable while we upgrade to the new system. Any bill payments you have scheduled in advance will be paid as scheduled. We are working to narrow down the timeframe for this downtime window and will communicate it as we get closer. We anticipate this window occurring during the evening of Monday, February 7th. Please keep an eye out for future emails and/or messages we send through our current mobile app in the weeks to come.  

• Make sure we have your current email address on file so you don’t miss any critical notifications we’ll be sending in the coming weeks.
• Visit www.pimafederal.org/online for more information and stay tuned for email and/or app notifications in the coming weeks.